Original description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Known exploited (CISA KEV)
- Added to KEV
- 2026-04-24
- Remediation due (US federal)
- 2026-05-08
- Ransomware use
- Known
- Required action
- Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Details
- Published
- 2025-01-15
- Last modified
- 2026-08-04
- CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H- EPSS (30-day exploit probability)
- 66.41% (percentile 99)
References
Track these versions on your own servers
InfraGuard collects installed software versions from every server and flags the ones with known vulnerabilities. Self-hosted — nothing leaves your network.
This product uses data from the NVD API but is not endorsed or certified by the NVD. CVE® is a registered trademark of The MITRE Corporation; CVE records are used under the CVE Program Terms of Use.